PetSmart is a well-known brand that has gained popularity in the pet care industry. With a wide range of products and services, PetSmart aims to provide exceptional care for pets and their owners. Their commitment to quality is evident in the positive reviews from satisfied customers who have experienced their grooming services, training programs, and even their PetsHotel. Equipped with a clean and organized environment, PetsHotel ensures that pets have a great time while their needs are met. The brand takes pride in offering customer-oriented services, as highlighted by the helpful and accommodating staff members, such as Brandy at the front desk. While they continue to receive positive feedback, PetSmart understands the importance of constantly improving and delivering outstanding service to their customers.
Reviews
Tried to leave this review for the specific product on their website but it kept telling me I couldn't because I had an ad block (I didn't) so now I guess I've just got to leave it here since this is where I bought it from.
The staff are lovely but the Store's in house "Full Cheeks" brand is not safe for pets. We got a loofa bacon and egg chews that was covered in hot glue on the back where it was blocked by the packaging. Turns out the product is held together by hot glue when the whole point is that it's a chew toy for smaller rodents. The hot glue is so so dangerous.
This is not a reflection on this specific petsmart since the staff were lovely and the store was clean but I do not recommend petsmart full cheeks products as they seem to be unsafe. :(
PetsHotel is a terrific spot for boarding Bichon mix Charlie. Staff people make sure he has a great time. Pets are housed in a clean, organized open place where their needs can be met.
Great customer service from David he when beyond in helping me. He is a awesome customer service employee. David thank you for helping us. God bless you 😊 …
The Pets Hotel here is amazing!! They let you bring your own toys and blanket for your paw babies and have the best custonmer service. Brandy at the front desk was beyond accommodating and helpful - couldn't have asked for a better receptionist!!
Very very bad and not appropriate behaviour by the grooming service… they charge a hell but for a pathetic service . They have appointment for 11.30am and did grooming for my dog at 4pm , till then my dog had to be in the crate . Very strongly don’t recommend this pet smart at all . Very upset with the way of the grooming done to my dog , my dog is a cocker spaniel and I had a specific cocker cut but they just did a normal cut .:: normal cut is also not done properly..: I feel so sad for my baby … pls don’t go there at all
Terrible terrible terrible experience!! They scared my puppy and used a rough cheap leash that put pressure on his neck and caused his eye lid to pop out !!! Now has to go through surgery!!! Terrible place be aware!!!
Best big box pet store hands down. Clean well stocked. Excellent customer service!
Grooming staff is incompetent as hell. My dog has been going to other Petsmart locations for grooming for years. Staff at this location cannot handle a dog with any anxiety, and have the worst attitude with customers. Got my dog groomed at another groomer with no issues the very next day
Location
8676 State Hwy 121, McKinney, TX 75070, United States
Hours
-
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